We are aware some clients are having issues exporting Payments Batch File to their Bank. We think is due to Bank upgrades to increase security.
Read our solutions:
- The issue seems to be overcome when the Contact (Suppliers) Account Name is entered in the bank account name field.
Contacts – Edit – scroll to Financial Details
The Contact name can be copied from the Contacts name field – however please ensure that there are no characters such as “&” “/” “:” “?” or similar in the Bank Name field.
There is a of 50 characters for this field so shorten the contact name if required (perhaps take off the last few words).
- Other problems also arise if the bank reference, code, or particular fields have too many characters. The Code and Reference fields are limited to 12 characters each.